At the start of your rental, a qualified Culligan engineer will install your unit and make sure everything is set up correctly. For mains-fed models, this includes completing the required plumbing connections and checking the proposed location. Your Culligan engineer will assess the site and talk you through the installation, helping you feel confident that your dispenser is ready to use.
Scheduled service visits are included throughout your rental. During a visit, your Culligan engineer will inspect the unit, sanitise its water-contact parts and carry out the appropriate maintenance for your dispenser. This may include replacing the filter, checking UV components, removing scale and testing the water flow and temperature. The exact work will depend on the type and condition of your unit. We’ll arrange your visits for you and give you advance notice, helping to keep disruption to a minimum.
For mains-fed dispensers, filter replacement is included as part of the scheduled servicing covered by your rental plan. Your Culligan engineer will replace the filter at the appropriate time for your equipment, taking account of factors such as the model, water usage and site conditions. Where UV technology is fitted, the relevant components will also be checked and replaced in line with the product’s servicing requirements.
Sanitisation is an important part of looking after your water dispenser. During a scheduled service, your Culligan engineer will carefully sanitise the relevant water-contact parts, which may include internal surfaces, pipework, taps and dispensing points. For mains-fed units, the system is thoroughly flushed and rinsed before being returned to use. This helps maintain water quality, hygiene and the condition of your dispenser.
If something goes wrong between scheduled visits, we’re here to help. Call-out support is included in your rental plan, so simply contact Culligan’s customer support team and we’ll arrange for a Culligan engineer to assess your unit. We’ll always aim to resolve the issue as quickly as possible. If a repair cannot be completed during the first visit, we’ll explain the next steps and arrange any further work needed to minimise disruption.
We’ll schedule your service visits based on the type of dispenser you have and your agreed service plan. Bottled water coolers are typically scheduled for annual servicing, while mains-fed dispensers are typically serviced every 12 months. Your schedule may vary depending on the product, usage and agreement. We’ll contact you in advance so you can make sure your Culligan engineer can access the unit, and we’ll work carefully to keep disruption to your workplace to a minimum.
During a scheduled service visit, your Culligan engineer may:
The exact work carried out will depend on your dispenser type, its condition and the requirements of your service plan.
Mains-fed and bottled water coolers have different servicing needs. Your Culligan engineer will follow the appropriate process for your unit, helping to make sure it receives the right care at the right time.
For a mains-fed water cooler, your Culligan engineer will sanitise the relevant water-contact parts and taps, flush and rinse the system, and check its general performance. Filter replacement is included as part of scheduled servicing, with the timing determined by the equipment, water usage and site conditions. Where UV technology is fitted, the relevant components will be checked and replaced in line with the product’s requirements.
For a bottled water cooler, your Culligan engineer will inspect the unit, sanitise the relevant water-contact parts, pipework and taps, and make sure the dispenser is working properly. Standard bottled water coolers do not normally contain an inline filter, so the service is focused on sanitisation, inspection and the overall care of the unit. Descaling may also be carried out where required.
Instant boiling water taps and hot water dispensers require specialist care. During a scheduled visit, your Culligan engineer will carry out the servicing appropriate for your unit, which may include filter replacement, descaling, performance checks and inspections of relevant safety components. If anything needs attention, your Culligan engineer will explain the issue and complete the appropriate repair or arrange any necessary follow-up work.
Regular sanitisation helps maintain water quality, hygiene and the condition of your dispenser’s water-contact parts. During a scheduled service, your Culligan engineer will sanitise the relevant parts of the unit and complete the appropriate checks for your dispenser type. This provides added reassurance that your unit is being professionally cared for and kept in good working order.
As part of the scheduled service, your Culligan engineer will use an appropriate sanitising solution to treat the relevant water-contact parts, pipework and dispensing points. The unit will then be carefully flushed and rinsed before being returned to use. If you rent your dispenser from Culligan, we’ll arrange the visit for you as part of your agreed service schedule.
Between scheduled service visits, there are a few simple steps your team can take to keep your water dispenser in good condition:
The filter in a mains-fed dispenser helps manage the characteristics of the incoming water and supports the performance of the unit. Over time, its effectiveness can reduce, which is why it is important to replace it at the appropriate point. Your Culligan engineer will fit the correct filter for your dispenser as part of the relevant scheduled service.
For mains-fed dispensers, filter replacement is included as part of scheduled servicing. Replacement timing may vary depending on the equipment, water usage and site conditions. Where UV technology is fitted, the relevant components will be checked and replaced in line with the product’s servicing requirements.
If you rent a mains-fed water dispenser from Culligan, filter replacement is included in your monthly plan as part of the relevant scheduled service. There’s nothing for you to order or keep track of. Your Culligan engineer will bring and fit the appropriate replacement filter when it is required for your unit.
If you have purchased your unit outright, filter replacements are available through Culligan’s service plans for purchased equipment. Alternatively, filter cartridges for Culligan units can be ordered through Culligan’s accessories and consumables service. Our team can advise on the correct filter specification for your model and arrange a replacement service visit if required.
If your water dispenser develops a fault between scheduled service visits, Culligan’s call-out service is available to rental customers as part of their plan. Here is how to raise a call-out and what to expect.
Call-outs can be raised through Culligan’s customer support team by phone or through the customer portal. When you get in touch, have your account number and the make and model of your unit to hand. This helps our team assess the issue and allocate the right engineer as quickly as possible.
Once your call-out is logged, our team will assess the issue and schedule an engineer visit. In most cases, faults are resolved on the first visit, as our engineers always carry a stock of the most common replacement parts for Culligan products. If a part needs to be ordered, a return visit will be arranged as quickly as possible. If your unit cannot be repaired within a reasonable timeframe, a replacement unit will be provided to ensure you are not left without a working dispenser.
Most water dispenser faults fall into a small number of categories. Here is a guide to what they commonly indicate and whether you should call out immediately or wait for a scheduled visit.
Culligan’s servicing and maintenance programme is designed to help customers look after their drinking-water equipment with confidence. A trained Culligan engineer will follow the appropriate servicing process for your unit, helping to maintain its hygiene, condition and performance.
Mains-fed equipment must be installed correctly to help protect the water supply and prevent backflow. A trained Culligan engineer will assess the installation requirements and fit your water cooler or tap to the appropriate standard. Any product-specific certification should be confirmed for the individual model before purchase or installation.
Regular cleaning and sanitisation help maintain the hygiene and condition of a bottled water cooler. During a scheduled service, your Culligan engineer will sanitise the relevant water-contact parts, inspect the unit and make sure it is working as expected. If you rent your cooler from Culligan, we’ll arrange these visits in line with your agreed service schedule.
Water dispensers in healthcare environments may need additional consideration as part of the site’s water-hygiene and risk-management procedures. This can include choosing an appropriate product, encouraging regular use and following the site’s flushing arrangements. Speak to Culligan about the service support available for your healthcare environment.
Culligan holds relevant industry certifications and accreditations covering our installation, servicing and maintenance practices. Our engineers are trained specialists in the installation and maintenance of water dispensers, coolers, boiling water taps and drinking water fountains across a wide range of commercial and public sector environments.
The servicing schedule for your equipment will depend on the type of unit, its usage and your agreement. We’ll arrange scheduled visits for rental units, so you don’t have to keep track of them yourself. Your Culligan engineer will complete the work appropriate for your dispenser and let you know if anything else needs attention.
The schedule depends on the type of dispenser you have. Bottled water coolers are typically scheduled for annual servicing, while mains-fed dispensers are typically serviced every six months. Your schedule may vary depending on the product, usage and agreement. If you rent your dispenser from Culligan, we’ll arrange your service visits and let you know when your Culligan engineer is due.
Yes. All Culligan rental plans include scheduled servicing, sanitisation, filter replacements and call-out cover as standard. There are no additional charges for routine maintenance on a rental plan. The only costs are your fixed monthly rental fee, which covers everything from initial installation through to the end of your contract.
Rental customers can raise a call-out through Culligan’s customer support team by phone or via the customer portal at mywater.culligan.co.uk. Our engineers aim to attend as quickly as possible and resolve the fault on the first visit where possible. If your unit cannot be repaired on-site, a replacement will be provided to keep you up and running.
No. Filter replacements are scheduled as part of your regular service visits. Culligan’s engineers bring the correct replacement filter to every scheduled service and fit it as a standard part of the visit. If you notice a reduction in water flow or a change in water quality between visits, contact our team, and we will arrange an interim visit.
Yes. Culligan offers service plans for purchased units that include the same scheduled maintenance, filter replacements and call-out cover as a rental plan. Speak to our team to get a quote for a service plan based on your unit type and usage. Filter cartridges for Culligan products can also be ordered separately through our accessories and consumables service.
A standard water dispenser service visit typically takes around 20 to 30 minutes. The engineer will carry out sanitisation, filter replacement and performance checks during this time. The machine is returned to service at the end of the visit. In most cases, the visit causes no disruption to the normal use of the surrounding area.
Sanitisation involves disinfecting all internal water contact surfaces, pipework and dispensing taps using a food-approved sanitising fluid. For mains-fed units, the system is flushed with sanitising fluid and thoroughly rinsed with fresh water before being returned to service. For bottled water coolers, all internal water contact surfaces and components are cleaned and disinfected. The process complies with UK food hygiene regulations and WRAS requirements.
If you are a Culligan rental customer, your service visits are scheduled automatically, and you will receive advance notice before each one. Between visits, signs that your unit may need attention include a change in water taste or odour, a reduction in flow rate, temperature inconsistency or any visible leaks. If you notice any of these, contact Culligan’s customer support team rather than waiting for the next scheduled visit.
Culligan’s managed service plans are designed specifically for Culligan products and are not generally available for units supplied by other providers. If you are considering switching to Culligan from another provider, our team can advise on options and discuss whether a Culligan product replacement would be appropriate for your requirements.
Keeping a water dispenser or cooler properly maintained is not complicated when you have the right support in place. Culligan’s rental plans are designed so that everything, installation, scheduled servicing, sanitisation, filter replacements, call-out cover and account management, is included in a single, fixed monthly cost. There is nothing to book, track or arrange separately.
For businesses that have purchased their equipment outright, Culligan’s service plans provide the same standard of ongoing maintenance and support. And for customers who want to handle day-to-day care themselves, our maintenance guidance and customer portal make it straightforward to stay on top of the basics between Culligan visits.
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