3. THE DATA WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
“Personal data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Information you provide
We will collect personal data relating to you that you provide when you:
– fill in a contact form on our Website;
– subscribe to any of our services;
– register for a free trial;
– login to our portal and/or any of our apps;
– respond to a survey;
– request to download guides or other resources on our Website;
– engage with us via our social media channels; and/or
– opt-in to receive marketing communications from us.
This information includes personal data, such as your full name, email address and telephone number, job title, department, preferences and our communications with you.
We may also collect information relating to your organisation, such as your company name, company annual revenues and the type of industry you operate within, as well as billing and payment details, financial transaction details, credit information and history.
We may also collect information relating to your organisation, such as your company name, company annual revenues and the type of industry you operate within, as well as billing and payment details, financial transaction details, credit information and history.
Information we collect about you
For each of your visits to our Website, we may automatically collect the following information:
– technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
– information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Special categories of personal data
We do not collect Special Categories of personal data about you.
If we are unable to collect required personal data from you
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have ordered from us but we will notify you if this is the case at the time.