Getting started with Culligan
We’ve pulled together the most important resources to help you get the best from your Culligan service. On this page, you will find support guides for our drinking water services, including:
How to check a bill
Find quick product support
Learn how to care for your water cooler
Ordering water & consumables
Payment & billing
Set up payment methods, and find answers to common billing questions.
- Pay invoices via Bacs
- Pay invoices via Direct Debit
- Pay by phone – You can reach us on 0333 600 1845, selecting Option 1.
- Pay invoices online – We will email you a link for direct access to your account portal and invoices when ready – no additional login needed
- Pay for consumables – You can choose to pay online for consumables via card at checkout in the MyWater Portal.
Product support
Setup guides and troubleshooting tips to keep your cooler working at its best.
- Video guides – Top tips for cleaning and maintenance
- Troubleshooting guides – Helpful solutions to common problems.
- Servicing – We’ll take care of everything. Your cooler will be serviced in line with your contract.
Ordering refills & extras
Top up water and order extras like cups or hot drinks in just a few clicks.
- Our MyWater Portal – Order everything you need online in minutes.
- MyWater Portal Support Guide – Your full guide to ordering refills and extras.
- Activate your MyWater Portal Account – You’ll need your account number and Web ID to activate your account. You will have received these via email. You can also find them on your contract or invoices.
Bookmark this page
This page is your go-to guide for making the most of your Culligan service.
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