Your Cooler, Still Fully Protected: An Update to Our Managed Service Model
Why You’re Seeing This
We recently reached out to let you know about an upcoming update to your water cooler service plan. As part of a broader review of our operations and customer care standards, we’re introducing a change to the frequency of scheduled cooler servicing.
We know service changes matter, so here’s what’s happening—and why.
What’s Changing?
From 1st November 2025, we’ll be reducing the frequency of service appointments for botted and mains-fed water coolers as part of our Managed Service Model. This change also forms part of a broader update to our Terms & Conditions which can be accessed here.
If you are not a limited company, public limited company, LLP or a partnership with three or more partners please get in touch with us using the contact details provided below:
• Online Form
• Email: [email protected]
• Phone: 0333 600 1845
• Post: Angel House, Shaw Road, Wolverhampton, WV10 9LE
For clarity this means:
• Bottled water coolers will be serviced twice per year
• Mains-fed water coolers will be serviced once per year
This change in the service model will happen automatically meaning you don’t need to do anything.
Why We’re Making This Change
At Culligan we pride ourselves on using cutting edge technology across our bottled and mains-fed water cooler range. For peace of mind we want to remind you that:
• Culligan mains-fed coolers are engineered with a sealed, pressure system to prevent air exchange to reduce the risk of bacteria growth.
• In addition they use advanced, multi-stage filtration to remove common water contaminants and chlorine.
• All bottled water coolers have improved hygienic features which prevent air-borne pollutants and bacteria from entering the reservoir when changing the water bottle.
We’ve also completed independent water testing and verification, confirming that reducing visit frequency has no impact on quality or safety.
This move allows us to:
• Maintain the same high standards of hygiene and care,
• Minimise disruption to your workplace,
• And significantly reduce our environmental footprint by cutting down unnecessary travel and emissions.
Put simply: fewer visits, same protection, better for the planet.
Who This Applies To
These changes apply to all customers with a bottled or plumbed-in (bottle-less) water cooler within the Culligan group. Please contact us if you are not a limited company, public limited company, LLP or a partnership with three or more partners.
Frequently Asked Questions
Q1: Why is my service frequency changing?
Culligan water coolers are designed to remain hygienic with fewer scheduled visits. Independent water testing has confirmed that less frequent servicing will not compromise water quality or equipment safety.
Q2: Is my service quality being reduced?
No. You will continue to receive the same high-quality care. We’re simply reducing unnecessary planned visits—your cooler remains fully supported by our technical team.
Q3: How many services will I receive?
If your machine is a bottled water cooler you will receive 2 service visits per year starting from 1st November 2025. If you are a mains-fed cooler customer you will receive 1 service visit per year from 1st November 2025. Your first visit under the new managed service model will be determined by your last service date which is stored in our system.
Q4: Will this affect my contract or price?
Your pricing will remain unchanged. These changes apply to all commercial customers with a bottled or mains-fed water cooler serviced by the Culligan group.
Q5: Do I need to do anything?
No action is required, we will update everything in our systems ready for the 1st November 2025.
