How to solve a leaking bottled water cooler

A leaking water cooler can be a frustrating issue to deal with, but don’t worry, we’ve got you covered. In this guide, we will walk you through the steps to identify and resolve common causes of leaks in your bottled water cooler. Whether it’s a simple drip tray issue or a more complex problem, we’ll help you get your water cooler back in working order so you can stay hydrated. You can check out our video on this topic here.

Check the Drip Tray:

The first thing to inspect when you notice a leak from your water cooler is the drip tray. Here’s what you need to do:

• Is the plastic drip tray overflowing? If it is, carefully take out the drip tray to avoid a water spillage, and drain its contents into the closest sink. Be careful not to spill any water in the process. A full drip tray can cause water to overflow and appear as a leak.

Examine the Taps:

Next, check the taps on your bottled water cooler. Leaks can sometimes occur from the taps, and this is how you can address it:

• Are the taps leaking? If yes, you can usually fix this by turning the taps clockwise gently at the point where the lever connects to the top of the tap. This action will tighten the tap, and in most cases, it will stop the leak.

Inspect the Water Bottle:

Sometimes, the issue may not be with the cooler itself but with the water bottle or water flow. Here’s what to look for:

• Is there anything floating in the bottle? If you spot a blue valve floating in the bottle, the bottle itself is likely faulty and needs to be replaced. To remove the bottle, you will need two people – one to lift it and the other to support it from below to minimise any water spillage.

Check for Bottle Damage:

If the bottled water cooler continues to leak, you should also inspect the water bottle for any visible damage:

• Does the water bottle have any cracks or holes? If yes, the bottle is indeed faulty and should be removed and replaced.

Dealing with Persistent Leaks:

If you find that water is still leaking from your cooler despite the above checks, it’s time to take some additional steps:

• Use two people to remove the bottle of water.
• Empty the internal tank by letting the taps run until no more water is dispensed. Simply open the taps as though you’re pouring cups of water until the water supply runs dry.
• Switch the machine off at the plug and contact our professional technicians. When they arrive they can assess the issue further.

A leaking bottled water cooler can be a minor annoyance or a significant inconvenience, depending on the cause. By following these steps and troubleshooting common issues, you can often resolve the problem yourself. However, if the leak persists or if you’re unsure about the cause, it’s always best to seek our expert assistance. Should these measures fail to rectify the problem, kindly fill out our enquiry form. Our Customer Service Team will then contact you to offer additional help.