The WCD Group Customer FAQs
Welcome to Culligan – The WCD Group have recently made the decision to fully integrate into the newly combined business.
What the changes mean to you
Following the successful merger of Culligan and Waterlogic, we have recently made the decision to integrate WCD Group into the newly combined Culligan business. This will enable us to serve our customer base better and at the same time expand our customer offering with a broader range of products and services.
General
Finance and Billing
Orders and Deliveries
General
How will the changes affect me?
Whilst we integrate the WCD business into Culligan (UK) Ltd and move you onto our system, some things will look a little different including invoices, proof of delivery, and personnel. Please be assured that we aim to minimise the impact on you as much as possible whilst offering new advantages.
When does this change happen?
The change takes place on 25th September 2023.
Are any of your contact numbers or email addresses changing?
For all new and existing sale enquiries, please continue to contact us via email at [email protected] or you can call us on 0800 731 1491. For general enquiries, please contact the Customer Support team on 0333 600 1845 or [email protected].
Finance and Billing
Do your bank details change?
Our bank details have changed, and there is a requirement for you to update these. Please find our bank details below: Company: Culligan (UK) Limited Bank: HSBC UK Bank PLC Sort Code: 40-11-60 Account Number: 01240668
Will this affect my pricing or contract?
No, all pricing, terms and conditions, equipment, and service agreements you have in place will remain.
Do my account details change?
Our system will generate a new Account Reference Number for all customers. This will be on top of the next communication that you will receive from us. We can locate your account using your current Customer Account Number, also.
Is there a change in your VAT Number or Company Registration Number?
Yes – you will find our new details below: VAT Number: GB 828 3824 07 Company Registration Number: 2418453
Will my invoice look different?
New invoices will be in the name of Culligan (UK) Limited and laid out differently, but they will be easier to understand with more precise information given. They will also have your new Account Number and Web ID.
Why do I no longer get a credit note for my bottle deposits?
The bottle deposits are credited against your monthly invoice and will show as a credit line. This is not something that we can amend.
How do I pay my invoices?
You can call us on 0333 600 1845 and make a payment over the phone, or you can make a BACS Transfer with the new bank details provided above. You can also pay your invoices through the E-Billing Portal. See below for setup.
How do I create an account for the E-Billing Portal?
You request an account creation by emailing us at [email protected] – please include your Account Number in the email subject.
Orders and Deliveries
Can I order Cups & Consumables items from the Culligan Consumables range?
Yes, you can. We recommend ordering your consumables via our online portal, which is easy to set up, and available 24/7. You can manage your orders, see past deliveries and set up your subscriptions. Visit MyWater.culligan.co.uk
How do I create an account on the MyWater Portal?
You can easily set up your online account using your new customer Account Number and Web ID, which you will receive from us shortly as part of our customer communications. Simply head over to the MyWater Customer Portal to activate your account and get started. Visit MyWater.culligan.co.uk