The WCD Group Customer FAQs

Welcome to Culligan – The WCD Group have recently made the decision to fully integrate into the newly combined business.

Sector Offices 4

What the changes mean to you

Following the successful merger of Culligan and Waterlogic, we have recently made the decision to integrate WCD Group into the newly combined Culligan business. This will enable us to serve our customer base better and at the same time expand our customer offering with a broader range of products and services.

Finance and Billing
Orders and Deliveries


Whilst we integrate the WCD business into Culligan (UK) Ltd and move you onto our system, some things will look a little different including invoices, proof of delivery, and personnel. Please be assured that we aim to minimise the impact on you as much as possible whilst offering new advantages.

The change takes place on 25th September 2023.

For all new and existing sale enquiries, please continue to contact us via email at [email protected] or you can call us on 0800 731 1491. For general enquiries, please contact the Customer Support team on 0333 600 1845 or [email protected].

Finance and Billing

Our bank details have changed, and there is a requirement for you to update these. Please find our bank details below: Company: Culligan (UK) Limited Bank: HSBC UK Bank PLC Sort Code: 40-11-60 Account Number: 01240668

No, all pricing, terms and conditions, equipment, and service agreements you have in place will remain.

Our system will generate a new Account Reference Number for all customers. This will be on top of the next communication that you will receive from us. We can locate your account using your current Customer Account Number, also.

Yes – you will find our new details below: VAT Number: GB 828 3824 07 Company Registration Number: 2418453

New invoices will be in the name of Culligan (UK) Limited and laid out differently, but they will be easier to understand with more precise information given. They will also have your new Account Number and Web ID.

The bottle deposits are credited against your monthly invoice and will show as a credit line. This is not something that we can amend.

You can call us on 0333 600 1845 and make a payment over the phone, or you can make a BACS Transfer with the new bank details provided above. You can also pay your invoices through the E-Billing Portal. See below for setup.

You request an account creation by emailing us at [email protected] – please include your Account Number in the email subject.

Orders and Deliveries

Yes, you can. We recommend ordering your consumables via our online portal, which is easy to set up, and available 24/7. You can manage your orders, see past deliveries and set up your subscriptions. Visit

You can easily set up your online account using your new customer Account Number and Web ID, which you will receive from us shortly as part of our customer communications. Simply head over to the MyWater Customer Portal to activate your account and get started. Visit