Welcome to Culligan - What the changes mean to you

Following the successful merger of Culligan and Waterlogic, we have recently decided to integrate Pure Water into the newly combined Culligan business. This will enable us to better serve our customer base and at the same time, expand our customer offering with a broader range of products and services.

Culligan 6

We greatly appreciate your continued business and support at this time.

If your question is not answered within the FAQs below, please do not hesitate to reach out to our Customer Service team via the form below. A member of the team will be in touch to answer your questions as soon as possible.

Pure FAQ’s

Some things will look a little different including invoices, proof of delivery, and personnel. Please be assured that we aim to minimise the impact on you as much as possible whilst offering new advantages.

For all new and existing sale enquiries, please call 0800 731 1491 or email [email protected]. Should you need any other Customer Service related support, please get in touch with us on 0333 600 1845 or [email protected].

Finance and Billing

Our bank details have changed, and there is a requirement for you to update these. Please find our bank details below: Company: Culligan (UK) Limited Bank: HSBC UK Bank PLC Sort Code: 40-11-60 Account Number: 01240668

No, all pricing, terms and conditions, equipment, and service agreements you have in place will remain.

Our System will generate a new Account Reference Number for all customers. This will be on top of the next communication that you will receive from us. We can locate your account using your current Customer Account Number, also.

Yes – You will find our new details below: VAT Number: GB 828 3824 07 Company Registration Number: 2418453

New invoices will be in the name of Culligan (UK) Limited and laid out differently, but they will be easier to understand with more precise information given. They will also have your new Account Number and Web ID.

You can call us on 0333 600 1845 and make a payment over the phone, or you can make a BACS Transfer with the new bank details provided above. You can also pay your invoices through the Customer Billing Portal. See below for setup.

You request an account creation by emailing us at [email protected] – please include your Account Number in the email subject.

If you have any questions

Please fill out this form if you have any further questions about this price increase, so that we can contact you about your enquiry.

    By sending us your details you agree to our privacy policy.