New prices - FAQs
We will be introducing a price increase on our products and services from March 2024.
We greatly appreciate your continued business and support at this time.
If your question is not answered within the FAQs below, please do not hesitate to reach out to our Customer Success team via the form below. A member of the team will be in touch to answer your questions as soon as possible.
FAQ’s
Why have the prices increased in March 2024?
We periodically review pricing to make sure we are remaining competitive whilst still able to provide you with the level of service you expect.
I have already raised a purchase order for this invoice so cannot pay this price.
In this case we would kindly ask you to uplift the PO to cover the value. You can send this to [email protected] along with your account number, so that we can update your account to ensure that you have no interruptions with your invoicing.
My contract is for a certain price, does this still apply?
We reserve the reasonable right to increase the price of goods or services as and when required. This clause is not designed to allow us to be unreasonable or irresponsible, but to ensure we can recover the cost of any increases that are beyond our control.
From what date will the new prices come into effect?
The prices will come into effect from the 1st March 2024. Any orders placed before the 1st March will be charged at the initial rate.
Will the price of the bottle deposit change?
No, this remains at its current price and is fully refundable when the empty bottles are returned.
Was I sent a letter informing me of the price increase?
To ensure that as many of our customers are advised in advance, we have notified all customers according to their communications preferences and added a message to your next invoice.
These FAQ’s do not answer my question.
If your question isn't answered within the FAQs, please do not hesitate to reach out to our Customer Success team via our form-fill.
If you have any questions
Please fill out this form if you have any further questions about this price increase, so that we can contact you about your enquiry.