BOTTLED WATER COOLERS
Easy-to-use and affordable water coolers for your home and workplace.
MAINS-FED WATER COOLERS
Convenient and sustainable fixed-cost hydration solutions; plumbed into your mains water supply.
DRINKING WATER FOUNTAINS
Drinking fountains are an eco-friendly, and convenient way to stay hydrated on the go.
WATER BOTTLE FILLING STATIONS
Enjoy the benefits of softened water for your home and family.
INSTANT BOILING & CHILLED TAPS
Enjoy instantly filtered boiling, chilled and sparkling water for work or in your home.
BOTTLED WATER DELIVERY
Our bottled water delivery service is popular amongst all sectors and industry types.
WATER SOFTENERS
Experience softer, smoother skin and longer-lasting appliances with a water softener in your home.
HOME WATER FILTRATION SYSTEMS
Ensure clean and safe drinking water for your family straight from your tap.
Office & Workplace
Water cooler and water dispensers designed to meet the demands of a busy work environment.
Residential
A range of affordable solutions providing better water for you and your family.
Education
Sustainable and easy-to-use drinking water solutions to keep students and staff hydrated.
Healthcare
Reliable and safe drinking water products for hospitals and healthcare facilities.
Sports & Leisure
Drinking solutions providing sustainable hydration from gyms to sports stadiums.
Construction
Providing fast and reliable hydration to workforces on projects of all sizes.
Hospitality
High-capacity water dispensers designed for restaurants and hotels.
We will update the Frequently Asked Questions below, so please reference this page for the latest information.
Whilst we fully integrate the two businesses, and because of implementing a new system, some things will look a little different including invoices, scheduled order emails, bottle labels, and personnel. Please be assured that we aim to minimise the impact on you a much as possible, whilst offering new advantages.
The change takes place from April 2023.
While there is no change to the current contact methods, in result of Culligan and Waterlogic combining, you may receive some correspondence from a Waterlogic email address in the short-term.
Our bank details have changed and there is a requirement for you to update these. Please find our bank details below:
Company: Culligan (UK) Limited
Bank: HSBC UK Bank PLC
Sort Code: 40-11-60
Account Number: 01240668
All pricing, terms & conditions, equipment, and service agreements will remain the same. The only exception to this is that the bottle deposits will now incur VAT – this VAT charge will be fully refunded upon return of the bottle. Following customer feedback, the bottle deposit charges and refunds will also now be on the same invoice as your water.
Our System will generate a new Account Reference Number for all customers. We will be sharing this with you in the coming weeks. We can locate your account using your current Customer Account Number, also.
Yes – You will find our new details below:
VAT Number: GB 828 3824 07
Company Registration Number: 2418453
Invoices will be laid out differently, but we feel that they will be easier to understand with clearer information given. Following customer feedback, the bottle deposit charges and refunds will also now be on the same invoice as your water.
You will still receive your invoices in the same way; however, you will now be invoiced on a mid-monthly billing cycle instead of month-end. This is normally on/around the 15th of each month.
If you are currently set up on a Direct Debit, you are not required to make any changes. You can call us on 0344 5793999 and make a payment over the phone, or you can make a BACS Transfer with the new bank details provided above. You can also pay your invoices through the E-Billing Portal, see below for setup.
To request a new account for our E-Billing portal please email us at [email protected]
You can request a copy of historical invoices by calling 0344 5793999 or emailing [email protected], however, all your invoices from April 2023 will now be available to view in the E-Billing portal.
Yes. There will be an updated MyWater Portal with increased product offering, the ability to manage subscriptions for regular deliveries, and you will now also be able to view delivery notes for water orders. Copies of invoices will be available in the E-Billing Portal.
You can easily setup your online account using your new customer account number and Web-ID which you will receive from us shortly as part of our customer communications.
Yes, you can. We would recommend you order your usual consumables via our online portal, which is quick and easy to setup and available 24/7. You can manage your orders, see past deliveries and setup your subscriptions.
Whilst the delivery date may not be the same day each week, the frequency of your deliveries will not change.
Going forward, our emails will look different, however, you will still be able to order and manage your scheduled deliveries as you do today, and there is no change to the frequency of deliveries.
For an interim period, while we are in the process of rebranding from Waterlogic to Culligan, you may receive a water bottle labelled as Waterlogic/Angel Springs.
For an interim period, while we are in the process of rebranding from Waterlogic to Culligan, you may notice the Driver/Technician might be wearing a Waterlogic uniform.
Yes, there will be no changes to your equipment.
