MyWater Portal for Customers

Introducing a flexible and efficient way to order bottled water and manage your account in just a few clicks.

Blonde woman drinking water whilst at her laptop with a water dispenser behind her.
Order supplies online
Manage deliveries
View & pay invoices
Save time & effort

Manage your Culligan account with MyWater

With our customer and e-billing portals, you will have access to all the information you need regarding your Culligan account. Including access to your invoices and your bottled water delivery schedule. You can order water and consumables, and view important information about our latest products and services.

Get regular scheduled deliveries

If you have your bottled water delivered regularly, you will receive an email confirming your next Culligan delivery date and the quantity of bottles you will receive. If everything is satisfactory, no further action is required. Simply sit back and enjoy your water when it arrives!

If you do need to make changes, such as updating the number of bottles you’d like to receive or cancelling your next order, you can do so by clicking on the link provided to you via email and modifying your order.

You order as-and-when required

There’s no need to call us; you have complete control online. It couldn’t be easier.

We will inform you about the next delivery in your area. An email will be sent to you with an option to place an order if needed. If you have no new or further requirements, there is no need for any additional steps.

This account type is ideal for customers who prefer a flexible arrangement and do not require regular orders.

Benefits of using our Self-serve portal

  • If you normally phone or email us to make an order, you can place one through the portal instead, saving you time
  • The portal works on mobile too – letting you make orders on-the-go
  • Access your accounts and orders easily wherever you are
  • Receive regular deliveries with an email confirmation of your next scheduled order
  • Ability to order when required, we’ll let you know when we’re next delivering in your area, giving you the option to place an order quickly and conveniently
  • And if you don’t need water, you can easily cancel your order
  • Pay for your invoices through our secure checkout

MyWater Customer Portal

Our portal is a secure customer area where you will be able to order water, view your invoices, and make payments.

Whether you pay for your water as you go or have a credit account, you can manage everything in one place with the MyWater customer portal. Accessible on all devices; you can order water, view invoices, view other products, or make a payment from your computer or mobile.

If you don’t have scheduled water deliveries, or need water or cups before your next scheduled delivery, you can simply place a new order through the portal.

GO TO MYWATER PORTAL

FAQ's

How will I know whether I have been added to receive a ‘Scheduled Order’?

This is based on your account history. If you receive regular water deliveries for your office or home, then we will add you to the Scheduled Order notifications. The aim is to make your life easier. You will either be informed that we have an order ready for you, with a planned delivery date. Or you will be asked whether you want to order water for a certain date.

What happens if I do receive Scheduled Order notifications, but need to order water before my next scheduled delivery date?

This is simple – just log into your ‘MyWater’ customer portal and place an order there. If you have a credit account with us you simply add the water to your account, and either choose to pay right away, or wait till you are invoiced.

How can I get added to receive a Scheduled Order notification?

If your requirements increase and you think it would be helpful to receive a reminder or a regular order get in touch with our Customer Services Team and we’ll get you included.

I’m receiving Scheduled Order notifications but don’t want them, what do I do?

Simply contact our Customer Services Team and we’ll remove you from the system. You’ll still have access to the MyWater customer portal to place orders as-and-when you need water.

I’m not a customer but need a regular, reliable water delivery service, how do I get started with an account?

We’re here to help. Get in touch and we’ll get you set up with an account tailored to your needs. Whether you’re a large business, construction site, office, small business, or home – we’ve got you covered.